Author Archives: Jodie Tilia

6 Best Customer Service Social Media Tools Generative AIs Potential to Improve Customer Experience Bain & Company Customer service social media tools enable scalable customer support on social media channels to track and resolve questions brands get through comments, mentions and DMs. Digital human interfaces can add warmth and personality to the customer experience. These […]

How BSH boosted their knowledge power to deliver better customer service Aligning Customer Experience Expectations with Reality Throughout 2024, digital transformation has taken center stage, with cloud technology, AI and data analytics driving substantial investments aimed at elevating CX. This trend shows no signs of slowing down, as financial institutions continue to build robust data […]